Value
Business activity
Telephone Based Information Services overview
A concise sample of services and capabilities associated with the recorded NIC activity.
Company profile
Company overview
Telephone Based Information Services
IHA TELEPHONY PRIVATE LIMITED is a registered company in delhi. Its recorded business activity is telephone based information services.
Status: Active • Registered: 2024-02-09 • NIC: 63991
Value highlights
Core business strengths that make delivery reliable and buyer-ready.
Value
Integrated call operations that link logistics, supply-chain checkpoints, and tech-enabled operations to provide real-time status, escalation pathways, and documented caller interactions.
Value
Compliance-focused operations aligned with Section J standards and NIC class 63991, offering secure data handling, call logging for audit trails, and measurable KPIs tied to response time and resolution rates.
Capabilities
Execution capabilities across agronomy, logistics, reporting, and partnerships.
Capability
24/7 multilingual voice response and live agent support configured for business-grade inquiries, routeable by industry vertical (manufacturing, logistics, corporate services).
Capability
Custom call scripts, IVR trees, and outbound outreach programs that connect to client CRMs and operational dashboards to update status of shipments, production slots, or service requests.
Capability
Performance tracking and reporting including SLA dashboards, call recording with secure storage, and analytics that translate call data into operational insights for process improvement.
Telephone Based Information Services offerings
Signature offerings across the supply chain.
Telephone-Based Customer Information Service
End-to-end telephone information operations designed for corporate clients in Delhi. Services include scripted inbound call handling, outbound information campaigns, multilingual IVR integration, call-routing optimization, and data capture for downstream analytics. Processes are compliant with applicable telecom and data protection norms and tailored for manufacturing corridors, logistics operators, and technology-enabled service providers.
Operational Set-Up & Management
Turnkey set-up of telephone information centers: site selection advisory, telecom provisioning, agent recruitment and training, SOPs for information accuracy, quality assurance frameworks, and shift rostering aligned to client throughput. Emphasis on measurable service levels (AHT, FCR, response SLAs) and integration with clients’ CRM or logistics platforms.
Data Capture & Reporting Services
Structured capture of caller interactions and metadata for operational insight and compliance. Daily and weekly reporting packages include call volumes, topic routing, escalation logs, error-rate tracking, and KPI dashboards that support process improvements across manufacturing and distribution workflows.
Services and capabilities
Operational services built for compliance and scale.
Inbound Customer Information
Structured phone lines delivering product and service information, order status, and routing to field teams. Agents follow documented scripts and escalation matrices to ensure consistent, auditable responses and measurable KPIs for response time and resolution.
Telephone based information services — NIC 63991
IVR Design & Maintenance
Design, deployment, and ongoing tuning of interactive voice response systems tailored to logistics, manufacturing, and corporate service workflows. Includes menu optimization, voice prompts in multiple languages, and integration with backend databases for real-time information.
Service under Division 63, Group 639 — supports automated telephone interactions
Multilingual Helpdesk & Escalations
Phone-based multilingual support that handles complex inquiries and coordinates escalations to technical teams or onsite resources. Backed by real-time reporting and documented SOPs to maintain service levels across Delhi operations.
Other information service activities n.e.c. — NIC 63991
Company registration details
Performance data and compliance snapshots.
| CIN | U63991DL2024PTC426534 |
| Company status | Active |
| Registration date | 2024-02-09 |
| Company class | Private |
| Company category | Company limited by shares |
| Company sub-category | Non-government company |
| Listing status | Unlisted |
| Registrar of Companies | ROC Delhi |
| Registered state | delhi |
| NIC code | 63991 |
| Recorded business activity | Telephone Based Information Services |
Performance indicators